Our products are 100% guaranteed. Due to the pure nature of our natural human hair products, most product concerns can be resolved with a simple care and maintenance routine. Even a simple wash and condition can often remedy tangling problems that may occur from general use. All of our products are human hair and must be properly cared for. Please remember, our hair is very different from beauty supply store hair... Keeping the hair healthy and moisturized is of key importance.

​

​

Exchanges

​

We do offer exchanges if the returned product meets our requirements:

• Exchange requests must be made within 14 days of receipt of your order.

• We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, colored, or untied at the top of the bundle.

• Shipping and Handling costs will be at the customer's expense.

 

Refunds and Exchanges must be created within 14 days of the original order. Refunds or Exchanges will not be permitted after 14 days. Please allow 6 business days for your return to be processed.

​

​

​

Terms of payment

​

Our terms of payment require complete payment in advance, before your order is shipped out. There are no exceptions. We only accept Paypal, where you can choose your own method of payment.Your funds will be debited immediately. Any type of credit card fraud will be prosecuted to the fullest extent of the law. No sale is final unless approved by My Wave Life Hair Co. We reserve the right to withhold approval on any sale.

​

​

​

Product Availability

​

If the product you ordered is not available, My Wave Life Hair Co. will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund.

​

Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.

​

No refunds will be issued for refused or abandoned shipments.

​

 

​

Policy Changes

​

Prices, specifications, and the availability of products are subject to change without notice. Any error, whether photographic or typographical is subject to correction. My Wave Life Hair Co, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

​

​